During the Year 2008:

• PMI Tinker Fuels personnel earned "Excellent" ratings in November! Thanks Team PMI for all you do every day at Tinker AFB!

• Hallmark-Phoenix Transportation Motor Pool personnel at Fort Carson, CO earn laudatory comments from a government evaluator.  She stated, "You and your colleagues have been so wonderful..."  "You have been doing your part to the utmost..."  Thanks Team!

• Westover BOS Employees Rack Up Slew of Kudos.
   
  PMI's Westover employees earned terrific praise over the past few weeks for their exceptional service and professionalism.  We highlight the following PMI employees this month and thank them for their efforts:
   
  Greg Godard - For installing an extender arm for the Westover Command Post:  "Greg Godard was a big help in accomplishing this task.  I look forward to working with him again."

  Dave Doyle - "Bldg 1830 had heat, but the Wing Commander's section was not receiving any heat.  Dave came right over assessed the problem and had the Wing Commander's section working right away.  Dave came back and checked on the situation a few days later to ensure that the entire building was receiving heat.   Another day of great service!"

  Eric Ladabouche - For his work in completing a key request:  "Eric has always provided us with exceptional customer service"

  Jim Hall - For his excellent work during a scheduled servicing:  "Jim is awesome every time."

  Fantastic job, Westover BOS!  All of us at PMI thank you for your consistent professionalism and exceptional customer service!

• Westover BOS Scores Big During ESOHCAMP Inspection.
   
  The team chief of the Air Force Reserve Command (AFRC)'s Environmental, Safety, Occupational Health Compliance Assessment and Management Program (ESOHCAMP) provided a formal out-brief to Westover's Wing Commander and staff last month.  The ESOHCAMP team inspected over 4,500 inspection checklist items.  During the team's out brief, it listed "Program Strengths" as "Excellent working relationship with the BOS contractor (PMI)."  The team went on to say, "(The BOS contract) is definitely working here at Westover, something we don't see everywhere."  PMI employee Chuck Berry (Fuels) was singled out and received KUDOS for his fuels program and expertise (something we have all known since day one!).

• Westover BOS: David Skinner Raises the Bar... Again!
   
  It's no exaggeration to say that David Skinner is a PMI legend.  In December 2007, the MMS Newsletter highlighted the outstanding work ethic and determination David brings to PMI's Roads and Grounds operation every day.
   
  Most recently, David received written praise directly from Westover Executive Officer.  She wrote, "Dave (Skinner) is truly the hardest worker on this base -- I can say this because I have seen him meticulously maintain the base proper in all kinds of weather.  He takes pride in his efforts -- and rightfully so.  Mr. Skinner has worked the past few days around the Headquarters Building.  The exterior grounds were in need of tender care with all the falling leaves and branches.  Dave raked, weeded, and thoroughly cleaned all areas.  He also went the extra mile to sweep the walkway because he was concerned folks were dragging the stuff into the building under their shoes!  Please pass along my thanks -- he consistently does an outstanding job!"
   
  David, thank you for the exceptional efforts you bring to PMI's Westover BOS operation every day.  We are all very grateful to have you on the PMI team!

• PMI Westover Base Operating Services (BOS) employees receive compliments from the 439th Airlift Wing Commander:  "...Not one of us can do the mission by ourselves and as a team with our BOS contractor PMI, military tenants and everyone in the Patriot Wing it is like the song by Carly Simon, Nobody Does it Better."

• A PMI Airfield Management employee at Selfridge ANGB, MI was recognized with a Letter of Appreciation from the Commander, 110th Operations Group (OG) for superb service in assisting the 110th OG during a deployment to MacDill AFB, FL.  Thanks team PMI for a job well done!

• PMI's Tinker Fuels personnel earned "Excellent" ratings in October.  Their tireless work proved worthy as they passed all inspections with flying colors and received laudatory comments from government personnel.  Thanks Team Tinker!

• Autumn Starts with More Kudos for Westover BOS Employees!
   
  Westover racked up another month of tremendous praise, particularly in the areas of Supply and Real Property Maintenance (RPM).  For example the gentleman responsible for all airfield communications at Westover, made the following comments about PMI's support on the installation and the superior service provided by PMI employees, Jennifer and Kim Labonte:  "I have nothing but praise for the PMI people when it comes to Facilities and Transportation.  Strange thing is that I worked here as the facility manager for the Communications flight-line sites and as the Vehicle Control Officer, and the Labonte sisters worked in those areas as well.  Both Jennifer and Kimberly now work for PMI and add significantly to PMI's success... this base has really changed in a positive way!"
   
  Additionally, a 439th Civil Engineering Squadron official forwarded an email to compliment PMI on the work they did this year to clean up the abandoned utilities and structures around Westover's airfield. He stated that, "The airfield is a much cleaner and safer area due to PMI's efforts."  He went on to compliment PMI on the storage area near Building 8700, specifically mentioning the work of RPM's Art Herring, noting that "the addition of signs and a contact number, as well as Art's work to keep the place clean and usable, are excellent!  The place has never looked better!  All your guys deserve a pat on the back for these items!"
   
  Additional praise for Westover's PMI employees included the following:
   
  Mike Kies and Joe Oczkowski - For their work in repairing an air conditioner:  "Joe and Mike did an awesome job!"
   
  Eric Ladabouche - For inspection of a safe: "Eric's service was awesome.  He was able to secure me a new safe at the last minute when our existing one was no longer authorized.  Outstanding Service!"
   
  Thomas Bonanno - For his outstanding work in support of a Paint Room work order:  "Thank you for the great job from Tom.  It's always a pleasure working with a gentleman."
   
  Jerry Kavka - For his work in replacing lobby ceiling tiles from rain leakage:  "As always, Jerry was very thorough in his work, as all the PMI personnel are.  Thank you."
   
  Steve Falls, Mark Swenor, & Mickey Bullock - For their work in breaking down and disposing of a pallet of scrap material:  "Great Customer Service!  Mark, Steve, and Mickey were prompt, courteous, and professional, as always!"

  Paul Ducharme & Mickey Bullock - For their work trenching from Munitions to Dog Patch:  "Paul and Mickey did a great job"

  Cindy Stone - "Mrs. Stone's positive attitude and her willingness to extend that little extra effort means a lot to someone needing her help.  Thanks Cindy for everything.  Keep up the good job!!"
  
  Fantastic job, PMI Westover BOS!  All of us at PMI thank you for your consistent professionalism and exceptional customer service!

• PMI Westover BOS Employees Shine During Recent AFRC CMAV!
   
  During the first week of December, 2008, the Air Force Reserve Command/Contracting Office conducted a Contracting Management Assistance Visit (CMAV) on Westover Air Reserve Base, MA.  The visit assessed the effectiveness of PMI's operation and integration with its Westover customer, the 439th Airlift Wing.  Highlights of the CMAV results included the following:

  1.  There is an exceptional working relationship at Westover ARB, MA, between the Government and PMI (the BOS Contractor).

  2.  The Work Order Training initiative was cited as a "BEST PRACTICE."  This program turns over Work Orders to the reserve Civil Engineering Squadron (CES) for execution during Unit Training Assembly (UTA) weekends.  PMI provides oversight and training with our skilled craftsmen to ensure the work is accomplished properly.  The benefit to the Government is that they receive valuable hands on, on-the-job training for their reservists.

  3.  Record keeping in Real Property Management (RPM) function was excellent.

  What a great way to close out a highly successful 2008, Westover! Thanks to everyone on your stellar team that helped to make this happen! Nobody does it better than PMI!

• PMI Technical Order Distribution and Maintenance Data Systems (TOLMDS) Employees at Vandenberg AFB, CA Receive High Praise during an MSET Inspection!
   
  The Missile Standardization, Evaluation and Training Assessment (MSET) is an in-depth evaluation of nuclear responsibilities and capabilities of Intercontinental Ballistic Missile (ICBM) units including groups such as operations, maintenance, security forces and mission support.
   
  Every 18 months, Twentieth Air Force (20AF) evaluators conduct inspections that focus on training, evaluation, technical proficiency and support. The MSET allows the 20th Air Force Commander to assess the evaluations and training processes and products of several units.
   
  Recently, 20AF did an MSET inspection and the 576 Flight Test Squadron Commander lauded the performance of PMI personnel!  During the inspection TO Library Personnel received ZERO discrepancies!  A remarkable achievement in itself, exceeded only by the fact that this is the fourth consecutive MSET inspection in which PM'’s TO Library Team accomplished this feat.
   
  The Commander wrote a letter to PMI's Contract Manager, stating, "I would like to personally take this opportunity to thank you and the entire PMI staff for all of your hard work and preparation for our annual MSET inspection.  Your office was instrumental in the 576th Flight Test Squadron earning an "Excellent" rating on our MSET inspection."  "Again, please pass on my thanks and appreciation to all of your staff for a job well done!"
   
  Many congratulations Team PMI.  You make us very proud with all you do every day!

• Westover Staff Receive Letters of Appreciation from Col. Swain, 439 Airlift Wing (AW) Commander!

  Six PMI Employees at our Westover Base Operating Services (BOS) location received letters of appreciation for their participation in rectifying a base power outage at Westover on Thanksgiving Day:  Dave Statham, Charlie McNutt, Dave Doyle, Eric Ladabouche, Mike Jarzabek, and Roberto Felix.

  Two Westover RPM folks also received letters for their work in making the Combined Federal Campaign Road Race a success: Rich Asselin and Eric Ladabouche.

  Thanks Team PMI!

• Innovation and Ingenuity Save the Day at Blue Grass Army Depot.
   
  PMI runs a quiet but nonetheless critical contract at Blue Grass Army Depot (BGAD), KY.  Our employees Our employees, led by PMI's Contract Manager David Alexander, maintain a myriad of vehicles and equipment.  Although the nature of the work is inherently dangerous, certain injury or even death may well have been avoided thanks to the quick response of our talented BGAD employees.
   
  Last month, a forklift operator inadvertently snagged a forklift battery cable seated inside a container, causing an array of sparks and electrical flames.  To make matters worse, the container was filled with ammunition.  After David Alexander's initial inspection, he brainstormed with his expert team of employees to come up with possible preventative measures.  This exceptional team created, on their own initiative, a specialized clamp that not only holds the cables in a more upright position, but also keeps the insulating jacket from slipping.  The clamp ensures a safer work environment for the operators and anyone else in their vicinity. David and his crew received official recognition from the base for their accomplishment.

  BGAD Base Equipment Manager Steven Rhodus praised PMI for its exceptional performance and made this innovative clamp standard issue.  Mr. Rhodus wrote, "All battery connectors will be upgraded with this clamp as they cycle through either for change out or preventive maintenance.  I also appreciate the contribution from Phoenix Management with their solution to correct this problem!"

  David Alexander stated that he is "very proud of the quick response and thinking of all of our employees; we also hope to make PMI proud in each and every job we perform."  David, mission accomplished!  We couldn't be prouder.  Keep up the fantastic work!

• Hallmark-Phoenix Civil Engineer Material Control System (CEMCS) employees at Peterson AFB, CO receive laudatory comments from government personnel for exceeding contractual standards, "The contractor received 48 work order/direct schedule requests for the month.  The Bill of Materials were firmed within one day; far exceeding Performance Work Statement (PWS) Requirements."  Congratulations Team Peterson!

• PMI Employees at Vandenberg Launch Support Services (LSS) Shine!
   
  The Missile Standardization, Evaluation and Training Assessment (MSET) is an in-depth evaluation of nuclear responsibilities and capabilities of Intercontinental Ballistic Missile (ICBM) units including groups such as operations, maintenance, security forces and mission support.
   
  Every 18 months, Twentieth Air Force (20AF) evaluators conduct inspections that focus on training, evaluation, technical proficiency and support.  The MSET allows the 20th Air Force Commander to assess the evaluations and training processes and products of several units.
   
  Recently, 20AF did an MSET inspection on a launch tube that PMI employees maintain.  There was only one minor discrepancy, which was not attributable to PMI.  Our manager, a 30 year veteran of the missile community, stated, “These are the best results I have ever seen.”  The results were so impressive that the Vice Group Commander personally requested PMI Refurb and Corrosion technicians attend the foyer call.
   
  The results were unveiled at the meeting and the squadron, including Team PMI, received an overall "Excellent" rating!  A senior government official commented, "Your hard work has paid off!  Congratulations!!  What a great team effort... and a special thanks to our Launch Services Support Contract Personnel, Phoenix Management personnel, and the 30th Logistics Readiness Squadron."
   
  Many congratulations Team PMI.  You make us very proud with all you do every day!

• New 439th AW Commander Praises Westover ARB BOS!
   
  Colonel Robert Swain, the newly appointed Commander, 439th Airlift Wing, at Westover Air Reserve Base, MA, has spent only a short time on the job yet has already noticed the incredible support and dedication of PMI's Base Operating Services (BOS) contract.  During a recent monthly contract meeting in which Col Swain attended, he made it a point to mention that the Westover BOS represents the "model BOS contract" of all those he's seen since 1991.
   
  To receive such a compliment from someone as traveled and experienced as Col Swain is quite an accomplishment!  It is apparent that PMI has solidified a reputation for reliability, talent, and extraordinary customer service throughout its many BOS responsibilities.  Great job, Westover BOS and keep up the great work!

• Zero Discrepancies for PMI's Vandenberg Launch Support!
   
  PMI's Vandenberg Launch Support Services (LSS) contract undergoes frequent inspections covering literally hundreds of various aspects of their operation.  These inspections are performed by seasoned Quality Assurance Evaluators who are well versed in picking out the smallest of details.  In August 2008, our Contract Manager and his talented crew of professional refurb technicians overcame a number of significant technical challenges and a highly compressed time schedule to earn a 100%, error-free inspection result, which was followed by a successful launch just a few days later!
   
  Outstanding work and great job, LSS!  PMI is very proud of this accomplishment and thanks you for your efforts!

• PMI Real Property Management (RPM) Employees at Westover ARB, MA Continue to Shine--Kudos Again--August 2008!
   
  In our RPM section, Kim Fournier, Tom Bonanno, Henry Boutilier, Mike Kies, Henry Boutilier, Greg Godard, and Eric Ladabouche received numerous positive comments:
   
  "Our trash receptacles were partially filled with water and when we attempted to empty them, the trash and soiled water spilled along our sidewalk and decorative rocks.  I called Kim and asked if the PMI team could come power wash the sidewalks because the smell was horrific and there was standing soiled water.  She immediately sent Thomas Bonanno and Henry Boutilier out to our facility.  Not only did they power wash the sidewalks, but they assisted in lifting our heavy trash bins into their truck and emptied the soiled water out.  We could not have moved these heavy bags without their assistance.  We appreciate their friendly attitude and helpfulness.  Thank you for your prompt response!"
   
  "Mike did a fantastic job troubleshooting the problem and getting it fixed."
   
  "Skip (Henry) did an awesome job."
   
  "Kudos to Skip - Great job in High Lift - Prompt - Efficient, Thanks Again"
   
  "Greg did an outstanding job."
   
  "Mr Ladabouche is extremely efficient, professional, and does a perfect job each time.  I wish we had more people on base that handled their job in this manner."
   
  "Never have a complaint with key requests.  Eric does a great job and the turnaround time is exceptional."

• Press Release
  
  FOR IMMEDIATE RELEASE
   
  Phoenix Management, Inc. Receives 2008 Best of Austin Award

   

  U.S. Local Business Association's Award Plaque Honors the Achievement

   
  WASHINGTON D.C., August 29, 2008 -- Phoenix Management, Inc. has been selected for the 2008 Best of Austin Award in the Business Management Consultants category by the U.S. Local Business Association (USLBA).
   
  The USLBA "Best of Local Business" Award Program recognizes outstanding local businesses throughout the country.  Each year, the USLBA identifies companies that they believe have achieved exceptional marketing success in their local community and business category.  These are local companies that enhance the positive image of small business through service to their customers and community.
   
  Various sources of information were gathered and analyzed to choose the winners in each category.  The 2008 USLBA Award Program focused on quality, not quantity.  Winners are determined based on the information gathered both internally by the USLBA and data provided by third parties.
   
  About U.S. Local Business Association (USLBA)
   
  U.S. Local Business Association (USLBA) is a Washington D.C. based organization funded by local businesses operating in towns, large and small, across America.  The purpose of USLBA is to promote local business through public relations, marketing and advertising.
   
  The USLBA was established to recognize the best of local businesses in their community.  Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups.  Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.
   
  SOURCE: U.S. Local Business Association
   
  CONTACT:
   
  U.S. Local Business Association
  Email: PublicRelations@USLBA.net
  URL: http://www.USLBA.net

• PMI Employees at Westover ARB, MA Continue to Shine--Kudos in Again--July 2008!
   
  In our Real Property Management section, Dave Doyle received two positive comments:
   
  "Dave did an outstanding job trouble shooting A/C problem.  He stuck with it until the job was done completely.  We called and the job was completed within a couple of hours.  Thanks to the HVAC shop."
   
  For repair of a leaking wall heater and air conditioner:  "Mr. Dave Doyle did an outstanding job."
   
  In our Real Property Management section, Eric Ladabouche, a Locksmith, received positive comments:   "Another positive experience with PMI.  Eric is a consummate professional and I appreciate all his efforts whenever I call."
   
  In our Vehicle Maintenance section, Robert Deprey, a Motor Vehicle Mechanic, received positive comments:  "I brought my truck in because it got locked up in park.  Bob Deprey worked on the problem and had the truck back to me in minimal time.  Great Service."

• Banner Month for Westover BOS Kudos.
   
  PMI's Westover Air Reserve Base, MA, Base Operating Services (BOS) contract has spent the first half of this summer working hard to shine a great light on PMI.  For example, PMI's Vehicle Operations and Production Control workcenter was recently praised by Tammy Vezina of the 439th Airlift Wing for providing "exceptional assistance" during the Wing's recent change of command ceremony.  Ms. Vezina specifically mentioned PMI employee Steve Perreault, stating that he ensured all transportation requirements were coordinated in advance with the appropriate civilian and military POCs.  She also noted the short timeframe given to execute these tasks, commenting that "thanks to your (PMI) team, the ceremony went off flawlessly!  The change of command was a truly memorable occasion!"
   
  Steve Perrault's exceptional service was also recognized by Joseph McDaneld of the base Civilian Personnel Office, who thanked Steve for his "Top Notch" support in providing clean and serviceable vehicles in support of short notice suspenses.
   
  In Base Supply, Cindy Stone was praised by TSgt Thomas Zahm of the 439th Maintenance Squadron, who wrote that "Mrs. Stone is a true professional.  She is very dependable and knowledgeable in the supply field.  Her strength is her high sense of responsibility to her customers and she should be commended for that."  Absolutely right, TSgt Zahm... and thank you, Cindy Stone for all you do!
   
  Locksmith Eric Ladabouche was praised by a thankful customer for his expert key service.  The customer wrote that "Eric always responds promptly and is very courteous and efficient."
   
  In Vehicle Maintenance, Mike Jette was hailed for doing "an outstanding job in attaching a new safety pin into the hook on my truck.  He was very quick and completed a more than satisfactory job."
   
  PMI is truly proud to have such professional, competent, and devoted employees working on Westover and PMI's other contract locations. Thank you for representing PMI so well!

• PMI's Westover Base Operating Services (BOS) Employees Shine!
   
  The 22nd Air Force Commander, Major General Mazick presented his 22AF/CC coin to PMI's Transportation Section for exceptional transportation service supporting the 22AF Human Resource and Development Committee Conference.  Superb support was provided for 100 participants from 12 installations.
   
  In a message to the 439th Airlift Wing Commander, the 914th Airlift Wing Vice Commander praised PMI's Transient Alert function for outstanding service.  His message states TA, "...responded to the aircraft with a LOX cart faster than I have ever seen at any base."

• PMI President Attends Westover Change of Command.
   
  On 8 June, Westover Air Reserve Base's 439th Airlift Wing (AW) conducted a Change of Command ceremony.  General Martin M. Mazick, 22nd Air Force Commander, turned over command of the 439AW from Brigadier Gen Wallace Farris Jr. to Colonel Robert Swain Jr.  Distinguished visitors attending the ceremony were PMI's very own Marj and Leonard Strickland, PMI Vice President of Operations, John Osborn, and PMI's Westover Base Operating Services (BOS) Project Manager, Jim Carey.  PMI was a critical player in getting the base ready for this high profile event, earning Jim Carey and his staff high praise from Generals Mazick and Farris on how great the base looked.

• Westover RPM Lauded for Quality of Work.
   
  Mr. Forrest C. Lamb, a regional Marine Civil Engineering (CE) facility inspector, recently visited Westover to evaluate the condition of its Marine facility.  He left with great respect and appreciation for the tremendous support PMI provides, particularly with its HVAC Preventive Maintenance (PM) scheduling and recordkeeping.  In a personal email to PMI's Real Property Maintenance (RPM) Manager, Mr. Lamb wrote:  "I want to share with you that your HVAC PM on the Marine Reserve Center is the best I've seen to date.  I was most impressed with the well maintained filter change logs; it was text book.  I've never in 28 years seen such a well maintained record.  The mechanical rooms were immaculate!  I wrote this up in my trip report to my superiors.  It is a wonderful reflection on the relationship you have with the base folks."
   
  Also, RPM carpenter Tom Bonanno was heralded for his superior craftsmanship.  After Tom completed work on a job building picture frames and hanging pictures in the lobby of a high-traffic Westover facility, Mike Pirrone of the 439th Operations Support Squadron commented that Tom’s work is "totally awesome!!"  He went on to state that Tom showed "exceptional pride, care, and ownership while exceeding my expectations in every way."
   
  Tom, great job!  We all appreciate the talent and dedication you bring to Westover BOS.  Thanks for all the hard work!

• Tinker Fuels Rocks May 2008 Annual Air Show!
   
  Tinker Air Force Base's May 2008 air show, dubbed the "Star Spangled Salute," was a monumental logistical challenge and a tremendous success thanks to the support of those involved.  Not surprisingly, PMI's Tinker Fuels team was a vital contributor to that success.  Team Tinker met the surge in aircraft fueling requirements brought about by the visiting airframes and even supported a last-minute unleaded gas requirement for several Thunderbird automobiles that were out on display.
   
  The size and scope of the air show was phenomenal.  It included a myriad of special events, such as E-3 Sentry, KC-135 Stratotanker and E-6 Mercury fly-bys, a MIG-17 demonstration, a Marine Corps AV-8 Harrier demonstration, and the world famous U.S. Air Force Thunderbirds. Tinker Fuels received many kudos for its efforts, to include high praise from Air Show Director.  In an email to PMI's Assistant Contract Manager, the Director expressed his sincere appreciation for PMI's efforts:  "From my perspective, you folks "rocked" and we had nothing but compliments across the board...  Thanks to all of your folks, especially the last minute fuel for the T'Bird cars...  Thanks for the hard work..."
   
  And we at PMI thank Tinker Fuels for representing us all so well!

• PMI Earns Straight "A"s in Westover ATSEP Report!
   
  Westover BOS achieved terrific scores during its recent Air Traffic System Evaluation Program (ATSEP) inspection.  This in-depth inspection covered a wide range of air traffic system areas.  PMI demonstrated great ability in all of them, with each key area (Weather, Airfield Operations and Airfield Management) scoring over 92%, and RPM (along with CE) earned 100% compliance!  PMI received overflowing praise for these results.
   
  For example, one of the government evaluator's comments lauds our weather personnel, "The WF supervisor and her technicians are to be commended for the overall excellence of their operations.  It was evident that they have made excellent use of the Compliance Performance Checklists (CPC) to conduct self inspections with the objective of attaining a high degree of conformance with required standards.  Checkrides were smooth and almost totally devoid of confusion or uncertainty.  The overall rating of outstanding is warranted in its entirety."
   
  Our Project Manager also offered the following comments to show his immense gratitude for this achievement:  "I am extremely proud of our folks and their tremendous effort and total dedication.  Mark, Scott, Amy, and all their people are to be commended for exceptional performance; they deserve a huge pat on the back!"

• In May and June 2008, PMI Fuels, Airfield Management, and Transient Aircraft Services personnel at Selfridge ANGB, MI receive "outstanding" marks on aircrew comment forms!  "Best TA seen to date"; "Extremely friendly and helpful".  Thanks Team PMI for doing your job everyday in such a superb manner!

• In May 2008, the PMI Fort Bragg Transportation Motor Pool Manager and his entire crew were recognized by Ft. Bragg Army Staff Sergeant (SSG) and customer, Sherrilynn Holman, for his exemplary efforts in "doing whatever it takes to get the mission done!"  SSG Holman's experience with PMI inspired her to comment that, "I can truly say that you have some really great civilians that go above and beyond to support the soldiers and their command.  I have experienced it ever since I was assigned to Fort Bragg...  It makes my job as a soldier so much easier and better.  I just hope when I retire, I can also find an office with coworkers who care". 
  Isn't that what great service to our Armed Forces is all about?  Thanks to the PMI Fort Bragg Team for representing PMI so well!

• Westover BOS String of Accomplishment Continues!
   
  Part of PMI's Westover Base Operating Support's (BOS) many tasks includes support for the Springfield Military Enlisted Processing Station (MEPS).  MEPS bus drivers Paul Whitten and Bill Hynes have so successfully and consistently executed their duties that they recently attracted the attention of MEPS Lt Commander (LT CDR) Renee Squire.  LT CDR Squire was so grateful for their exceptional MEPS support that she expressed her appreciation in a letter specifically outlining the quality of service Paul and Bill provide.
  What separates LT CDR Squire's letter from most others is the nature of what the commander is praising.  The kudos are not simply for driving safely, behaving professionally, or showing up on time for each run...  instead, the letter focuses on the connection these two men provide their young passengers.  MEPS processing is the key transition point for new recruits on their way to join any particular branch of service.  These drivers are the ones who take the recruits to the airport, where they begin the monumental transition to military life. LT CDR Squire's letter focuses on how well PMI's drivers comprehend the anxiety these recruits maintain during this challenging time.

  Paul and Bill instinctively do all they can to not only provide reliable and exceptional service, but also to understand their customers' state of mind.  They do not simply drive buses for MEPS; they provide friendship to nervous kids who are trying to juggle a myriad of tasks and emotions as they prepare to depart on the most significant journey of their young lives.  Paul Whitten and Bill Hynes deliver a level of customer service each day that even the most successful corporations in America struggle to match.  These men know their customers, sincerely care about their needs, and consistently go beyond what other drivers would do in the execution of their duties.  You can't learn that at Harvard Business School... you either have it in you or you don't.
   
  LT CDR Squire said it best:
   
  "Their professionalism and caring goes beyond my expectations and truly helps us give these young heroes the welcome and treatment they deserve for joining our great Armed Forces."
  MEPS Landscaping Crew Also Hailed by MEPS Commander!

  MEPS is a high-visibility area on Westover Air Reserve Base and one that often gives new recruits a lasting first impression of military standards of quality.  Landscaping the MEPS facility is critical to maintaining that positive image.  MEPS's LT CDR Squire recently praised RPM's Art Herring and his landscaping crew for consistently keeping the area extraordinarily pristine.  She said: "I can't tell you enough how much we appreciate all of their ideas and hard work!  Their efforts and care are having an incredibly positive impact on our entire organization... recruiters and applicants included!"
   
  May-X Mobility Exercise
   
  PMI recently completed its support of Westover's "May-X" mobility exercise, processing three airlift mission chalks through a PMI-run marshalling yard.  PMI employees moved 169 tons of cargo and nearly 200 passengers during the exercise.  This was the first mobility exercise of this kind since the summer of 2007, but PMI successfully and safely completed its mission.  Cargo processing and aircraft loading went off without a hitch, well within the scheduled sequence of event times.
   
  Westover Customer Surveys Earn Many Top Spots on Kudos Board
   
  Westover BOS maintains its own "Kudos Board" to showcase the exceptional customer service contributions its employees are making for this high-visibility PMI contract.  Last month, the following personnel were recognized by their customers for a variety of services.
  In Supply:

  Cindy Stone:  "As always, Cindy Stone has done an outstanding job of helping ATCALS with our upcoming project on Westover's ILS system."
   
  Don Ricchi:  "I was very impressed by the communication efforts from Donald Ricchi in the Receiving Section of PMI."
   
  In RPM:
   
  David Doyle:  "Dave always shows professionalism when completing tasks for lodging.  He always takes time to explain the job performed."
   
  Mike Kies:  "Mike Kies came over with the vacuum to try to get up some of the residual water from the carpet.  Great job!"
   
  Eric Ladabouche:  "Eric is an extraordinary locksmith, very professional, courteous and trustworthy."
   
  Tom Bonanno & Greg Godard:  "Tom and Greg did an awesome job!"
   
  You are all well-deserving of these comments... thank you for representing PMI so well!

• PMI's Vandenberg AFB Launch Support Services (LSS) Personnel Demonstrate the Value of Teamwork!
  
  The Noncommissioned Officer In Charge (NCOIC) of Vandenberg Air Force Base's Electro-Mechanical Team, recently forwarded his appreciation for the outstanding work being done by PMI's LSS team.
   
  The work at LSS is not for the faint of heart.  Our crew are involved in refurbishing missile launch facilities that are left in disastrous condition following a launch.  However, our team still found time to help MSgt Medrano when a crane originally scheduled to remove several enormous batteries ironically ended up with a dead battery itself.  Our team jumped in to offer assistance, and MSgt Medrano expressed his appreciation by writing, "Thanks to Refurb's support, we were able to keep on schedule and continue with our maintenance; all the prep work we performed last week did not go to waste.  That is the kind of teamwork that makes things happen and solidifies the squadron.  Thanks Refurb, for getting us out of a bind!"

• PMI employee Tom Thomas was presented the 72nd Mission Support Group (MSG) Coin by the 72 MSG Commander.  Mr. Thomas earned the coin by providing essential training and guidance to a unit required to manage their own mobility bags and gas masks.  With Mr. Thomas's assistance the 3rd Combat Communications Support Squadron (3 CCSS) was able to recover all of the data that was lost when its Supply database crashed.  The 3 CCSS Commander, stated, "I would like to pass to you our appreciation for helping "the Herd" out of a tight spot.  On 21 April, our database, which tracks $2.5 million worth of mobility assets, crashed.  Mr. Tom Thomas, 72 MSG/LRS, helped coordinate the whole system recovery and selflessly trained two airmen and an NCO over a two-week span, ensuring up to date procedures were incorporated in everyday use."
   
  Brilliant job, Tom...  PMI and Tinker AFB are fortunate to have your expertise onboard!

• Presidio of Monterey Transportation Motor Pool (TMP) Language Day Support Exceeds Expectations!

  During a recent "Language Day" event that required significant support from PMI, Presidio of Monterey (POM)'s Director of Logistics, took time out of his busy schedule to draft a note of praise to the Contract Representative.  He wrote:  "Please pass on my thanks to PMI's Contract Manager for being there to make sure the shuttles ran smooth and immediately taking care of any little issue that surfaced."  The Contarct Representative forwarded the praise with her own comments to our manager:  "Hooah to PMI!!!  Thank you for a job well done!"
  Many thanks to PMI's Contract Manager and his expert team for always delivering exceptional performance.

• In April 2008, PMI Transportation Motor Pool personnel at Fort Bragg, NC received "kudos" for their contributions towards the Transportation Division receiving a certificate of appreciation from the Installation Management Command at Fort McPherson, GA for commendable performance in support of garrison operations at Fort Bragg, NC.  Well done team!

• PMI LSS:  Having a Blast at Vandenberg AFB, CA!  PMI's Launch Support Services (LSS) contract at Vandenberg AFB, led by our manager and his very capable team, was instrumental in yet another successful Intercontinental Ballistic Missile (ICBM) launch last month.  The purpose of the launch was to test and evaluate the Minuteman ICBM fleet's operational capability.  PMI is responsible for refurbishing the ICBM launch tube, a grueling process that can take months to complete.  One of the most daunting tasks involves removing the launch tube's actuator; during launch sequences, the actuator retracts and pulls down on thick steel cables that open the 110-ton steel and concrete launcher door.  PMI is truly unique in that it is the only company on earth that provides this kind of service for ICBMs.  The precision with which our extraordinary team executes their tasks is also unique, and a point of pride for the entire PMI family.  Keep up the great work, LSS!

• Westover Weather Welcomes Awareness Award Win!  PMI's Westover BOS Weather Services operation is staffed with weather professionals who are not only technical specialists in their field, but also customer service experts as well. Case in point: Doug Fortin.  Doug recently received the coveted Eye's Forward Certificate from the 15th Operational Weather Squadron (15th OWS) for his "outstanding meteorological situational awareness," "operational weather risk management, and "expert collaboration" with the 15th OWS prior to a heavy Nor'easter snowstorm at Westover this past January.  The 15th OWS's enlisted personnel nominate candidates who they believe "go the extra mile to ensure effective weather operations during significant weather events."  The certificate, signed by Lt Col Keith J. Duffy, praised Doug's 16 hour advance notice of the storm warning, predicting nine inches of snow over a 12 hour period.  Doug's forecast was near-perfect; the Nor'easter dropped 8.5 inches.  CONGRATULATIONS, Doug!  PMI is proud to have you on its team!

• Swift BEAR Earns Yet Another Quarter of Exceptional Ratings!  PMI's Swift Basic Expeditionary Airfield Resources, or "Swift BEAR," operations have earned "Exceptional" ratings again this past quarter.  The Swift BEAR program provides War Reserve Material (WRM) support at McGuire AFB, NJ, and Travis AFB, CA.  This kind of success does not happen without planning and concerted effort.  Both Swift BEAR managers remained focused on the mission each day, highlighting their support for special requests and unique opportunities where they and their team shined in full view of their customers.  PMI salutes your leadership and the "exceptional" employees you have supporting Swift BEAR each day!

• Westover Moves Humanitarian Cargo for Red Sox Superstar!  PMI's Westover BOS Project Manager has a phenomenal workforce that that routinely deals with a wide array of cargo as part of Westover Base Operating Service's daily responsibilities.  Last month, however, his Vehicle Maintenance team was directly involved in preparing a very special shipment for a very special purpose.  In 1985, Senator Jeremiah Denton, a retired Navy Rear Admiral, initiated legislation that authorized humanitarian cargo to move for free on DOD aircraft that had extra space available.  Now known as the Denton Amendment, this legislation has enabled millions of pounds of humanitarian cargo to get to those in need. Red Sox superstar David Ortiz (better known to Red Sox fans as "Big Papi") recently purchased an ambulance for his country of birth, the Dominican Republic.  The ambulance, along with six other pallets of Denton cargo, was prepped for shipment and loaded on an aircraft at Westover Air Reserve Base, MA.  Preparing the ambulance for shipment was a challenging task, requiring the skill of PMI's Bob Lepage and his maintenance team.  When the ambulance developed a fuel leak onboard the aircraft, PMI's expertise was again required to ensure its safe and quick repair.  Despite these complications, the rapid response of PMI's Maintenance team ensured that the aircraft and its cargo met scheduled cargo upload and aircraft departure times.

  These events did not go unnoticed by Westover leadership. The 439th Maintenance Support Group commander, and 42nd Aerial Port Chief Master Sergeant both offered their appreciation for PMI's efforts.  The Chief wrote, "We need again to thank the PMI Vehicle Maintainers for their assistance with last minute vehicle issues! They really made it happen!"

  Another "home run" for Team Westover!  Great work, Westover BOS... thanks for representing PMI so well!

• PMI's Swift BEAR Contract Managers at Travis AFB, CA and McGuire AFB, NJ understand the value of building productive and mutually beneficial working relationships with their Government counterparts.  The contract's outgoing Command level Program Manager, thought so much of them that he sent them each a personal note to express his gratitude for their hard work and cooperation.  He stated, "I want to let you know that today is my last day as the Swift BEAR Program Manager... Thank you for all of your hard work and support.  You all made this the easiest job in the Air Force for me and I appreciated all of your help."

• Westover Springs into Superior Service!  PMI's Westover Base Operating Services (BOS) contract has segued from an intense winter into a very busy spring.  There's an old saying that states if you want to get something done, give it to the busiest person you can find to do it...  and our Westover customers know where to find the busiest and best people for achieving great results.

  PMI has several key employees who are now asked for specifically by name.  The latest is Kenneth Wandas of Real Property Maintenance (RPM), who received a by-name request to improve lighting efficiency in the lobby of one of Westover's key office buildings.  Kenneth was requested not only for his expertise, but also for being a "very helpful and courteous employee".

  Westover ARB is also the center for in-depth maintenance on all Air Force Reserve C-5 aircraft.  Part of this enormous responsibility involves isochronal (ISO) inspections.  These inspections are detailed examinations of the entire aircraft, where aircraft maintainers look for and repair problems in every system, from nose to tail and wingtip to wingtip (Westover is home to 16 of the Air Force's 111 C-5s).  Several distinguished visitors and senior officers recently visited Westover for high-level ISO meetings.  Westover's Protocol Officer sent PMI's Westover Project Manager an appreciative note to express her office's gratitude to Stephen Perreault and Bob LePage for their assistance in handling the visit's extensive transportation needs.  She wrote, "Everything went off without a hitch and as always, they were a tremendous help!"

  Also, Westover's Fire Chief recently praised PMI's ability to achieve an exemplary in-service rate for the base fire trucks. He wrote, "I'd like to say (PMI employees) Bob Lepage and Dave Martel have had a tremendous impact on the "In-Service" rate of my fire trucks.  I believe we have the best vehicle support in the command.  This is truly evident by the P-23 (fire truck) we received from Niagara Falls and the P-30 we received from Grissom.  They were both in terrible shape when they arrived and Dave put countless hours into getting them up to Westover standards."

  The Fire Chief went on to write, "We also can't forget the P-18 that was being shipped to Dobbins and needed a hurry-up LTI (Limited Technical Inspection) and then didn't go and needed another hurry-up LTI.  I'm extremely happy with the vehicle maintenance performance from Bob and Dave."

  And PMI's responsibilities on Westover continue to grow.  For example, Westover RPM has performed brilliantly while expertly managing a phenomenal workload surge.  Work orders have nearly doubled in the past two years, yet PMI's quality of service has only improved along with the dramatic growth.

  To all of PMI's Westover employees, thank you for continuing to build and solidify PMI's stellar reputation!

• In March 2008, three PMI Transportation Motor Pool employees at Fort Bragg, NC received certificate of achievements for outstanding support of Retiree Appreciation Days.  Thanks folks for your continued support of the military community!

• PMI's Technical Order Library and Maintenance Data Support (TOLMDS) Contract Manager at FE Warren Air Force Base, WY, received spectacular results from his team's most recent inspection.  After meticulous scrutiny of PMI's operation, the designated Quality Assurance Evaluator (QAE) found no customer complaints and no interruptions in service.  The QAE also inspected 83 Technical Orders and found zero errors.  Thank you to all of our FE Warren employees for consistently delivering this level of superior performance!

• Preparing for inspections can be a nerve-wracking process, yet PMI has once again proven its ability to succeed and excel under the stress and strain of having outside agencies scrutinize and observe all aspects of its operations.  For example, at PMI's Launch Support Services (LSS) contract, located at Vandenberg Air Force Base, CA, our Contract Manager has led his team to another "Exceptional" inspection rating.  Considering the critical nature of PMI's work on Vandenberg, these inspections involve hundreds of data points.  To earn an Exceptional rating, LSS cannot exceed zero critical, 2 major, and 17 minor write-ups.  Our manager and his crew walked away from the inspection with zero critical, zero major, and only eight minor discrepancies, putting PMI well within "Exemplary" standards.  Great job, LSS!

• PMI Westover Base Operating Services (BOS) Employees Receive Avalanche of Praise for Exceptional Performance this Winter.

  A senior government official, 439th Airlift Wing Command Chief Master Sergeant, personally thanked PMI employees Dennis Skowera, Hassell Frye, and Rich Connelly for their outstanding support of an urgent after-hours request to find a vital shipment to Andrews Air Force Base, Washington D.C.  All three of these exceptional performers dropped personal plans to locate a display backdrop and other material desperately needed for a Human Resources Development Council (HRDC) display at the National Reserve Officer Association convention in Washington DC.  The items were an integral part of a display representing the Air Force Reserve Command HRDC during the event.  The Chief stated that the actions of PMI's employees demonstrated why Westover is "the team of choice and the culture of excellence."

  Also, Steve Perrault, an often recognized PMI all-star, received a letter of appreciation for coordinating the delivery of two 4-wheel drive trucks to support Westover's annual Children's Christmas Party.  The letter, signed by the Airman & Family Readiness Office Superintendent and the Director of the Pioneer Valley USO, praised Steve for his "professionalism and willingness to assist" in all their events. Once again, brilliant job, Steve!

  A recent Air Force Reserve Command (AFRC) audit of Air Force Equipment Management System variances (a vital Supply system) revealed that Westover's Supply operation was the only AFRC location with no rejects.  Westover Chief of Supply, Kim Kilmer, credited PMI employee Betty Laprade's outstanding attention to detail as key to this significant achievement.  Way to go, Betty!  Keep up the great work!

  Dedicated watchers of the Weather Channel know that Westover had ample snowfall this winter.  Supporting a base's snow plow operation is a daunting task; concerns include staying safe in an icy, low-visibility environment; having reliable, 24-hour responsiveness; and quickly repairing and maintaining snow removal equipment.  Yet, PMI's Roads & Grounds and Maintenance employees were lauded by the Westover Contracting Office for earning high marks in all these areas.  During a recent storm, PMI received many accolades for its superior performance.  The Contracting Office also praised PMI for being proactive in keeping Westover prepared for this winter's storms.  Fantastic job, everyone!

  Lastly, our Westover Military Entrance Processing Station (MEPS) drivers recently received two letters of appreciation for their exceptional MEPS support, praising the job our drivers do with new recruits.  Well done!

  Congratulations to all the Westover employees who demonstrate to our customers!

• A Tinker AFB Flight Commander took time out of her busy day to present PMI Tinker Base Supply employee Mark Bennett with a formal letter of appreciation for his extraordinary professionalism in helping her prepare for a deployment.  In a letter to PMI's Contract Manager she expressed her sincere gratitude for Mr. Bennett's "most wonderful and courteous service" in getting her "everything (she) needed for a short notice deployment."  She went on to write, "Mr. Bennett went out of his way to make sure I got what I needed in a timely manner.  I truly appreciate the personal touch!"  She closed her letter by stating, "Mr. Bennett is to be commended for his Can-Do attitude and professional demeanor!"  Mark, thank you for representing PMI so well and for understanding the value of superior customer service!

• In February 2008, PMI was thanked by a veteran of the United States Marine Corps for providing the Wounded Warrior Bus at Camp LeJeune, NC. "I just now read of the Wounded Warrior Bus at Camp Lejeune, NC. I finally found time... I want to thank you for providing such a valuable service to my wounded brethren. I'm a former Marine Corps GySgt and have been stationed at Camp Lejeune twice. I spent most of my time overseas."

• In February 2008, PMI personnel at Fort Bragg, NC were recognized by a senior government official for superb performance moving thousands of passengers and baggage in support of mobilization. "Please pass my congratulations to the members of your team for continuing to exceed customer bus requirements in support of increased mobilization and demobilization activity. Your team converted what first appeared to be a monumental task of transporting thousands of soldiers to multiple locations into easily dissectible segments leading to widespread understanding and execution of the mission. The flexibility built into the support strategy has enabled for quick response to last minute changes. I know this is still an on-going mission but I wanted to express my sincere gratitude to your team for performing these important missions in a highly professional manner.  Thank you for your professional support."

• In January 2008, government personnel laud performance of PMI's Westover Roads and Grounds employees for exceptional performance during winter snow storm. PMI personnel "...performed very well!  This was an extremely difficult storm to clean up after and they succeeded and outperformed many city and town crews".

• In January 2008, PMI's Launch Support Services (LSS) contract at Vandenberg AFB, CA, had a watershed moment.  Under the leadership of the Contract Manager, PMI's LSS team passed an incredibly meticulous 11-page, 6-font checklist of its operation.  The result?  Three minor deficiencies requiring no more than on-the-spot fixes.  The efforts our team made to attain this level of proficiency are certainly noteworthy.

• In January 2008, PMI's Westover ARB, MA personnel again received numerous accolades!

  In Supply, PMI's Assistant Project Manager and Chief of Supply, received outstanding comments from the base's 439th Maintenance Operations Squadron (MOS).  The comments were given on behalf of the entire 439th MOS to the Material Storage and Distribution team.  To quote: "In just this one day, the combined efforts of the 439th Supply team in repair cycle support enabled us to process turn-ins which will result in excess of $50,000 back into the revolving stock fund. Thanks for the continued support as well as the professional execution of all your processes despite challenging weather conditions."
   
  In Vehicle Operations/Production Control, PMI's Stephen Perreault received thanks from Lt Col John Grigsby, Chief Pilot of the 68th Airlift Squadron, for setting up Lt Col Grigsby's team with Government vehicles.  Lt Col Grigsby went on to state that, "Your transportation folks are outstanding and your support helped make this mission a smooth one."  Lt Col Grigsby also took the liberty of installing a 68th Airlift Squadron patch on Stephen's unit board.
   
  And last but not least, PMI's Team Westover received an effusive letter of praise from Col Mark Murphy, Vice Commander of the 914th Airlift Wing in Niagra, NY.  His email to PMI's Westover BOS Project Manager says it all:  "Tonight I flew a trainer to your base. We had a problem with our LOX and needed to have the aircraft serviced. The people in your base operations were very helpful to us and your TA was outstanding. They responded to the aircraft with a LOX cart faster than I have ever seen at any base. Everyone was friendly and helpful to us. Their prompt response allowed us to continue our mission home with just enough time to make our duty day.  Please pass to them our thanks for a job well done!"

• PMI Employees at General Mitchell's IAP-ARS, WI were praised by the 440th Airlift Wing Commander for doing a "phenomenal job on an extraordinary and laborious task"--losing down the Airlift Wing! Such comments epitomize the Team Concept that permeates PMI at the Corporate Office and Contract Sites. Specific recognition was given to a PMI Supply Employee, Ms. Kreuzer. Government personnel stated we have performed "beyond expectations". Thanks so much to all of our employees for doing such wonderful jobs every day, even during the final hours of this contract.