During the Year 2007:

• PMI Corporate Personnel and Transportation Motor Pool employees from Ft. Bragg, NC lauded for being true supporters of troops during Operation Iraqi Freedom. PMI provided 11 bus trips to the airport transporting soldiers and their personal belongings free of charge!

• PMI employees at Westover Air Reserve Base (ARB), Massachusetts closed out 2007 with another superb collection of kudos from nearly all of its workcenters.
  
  For example, Westover logistics planners recently conducted a desktop deployment exercise as part of a scheduled Unit Training Assembly.  PMI's Transportation Management Office manager, "Hurricane" Hassell Frye, received enthusiastic praise during this effort for his help in testing new operational procedures for Westover's Personnel Readiness Unit.
   
  In a separate event, Hurricane Hassell and Bryan Lepage were praised by Headquarters, Air Mobility Command, for expediting a high priority shipment needed to repair an aircraft stranded in Rota Naval Air Station, Spain.  Bryan, who works in Supply, rapidly prepared the paperwork and called in Hassell Frye from home to get it packed and shipped expeditiously.
   
  Westover's Vehicle Maintenance and Operations received numerous verbal kudos and letters of thanks for their terrific support of a recent Human Resource and Development Council (HRDC) event hosted by Westover ARB. Attendees included several 22^nd Air Force Wing commanders, who required rental cars and bus transportation to and from the conference. The conference hosted over 100 participants, to include VIPs such as MGEN Mazick, the 22^nd AF Commander. One of the dignitaries, Col Tim Costa, was so impressed with PMI's quality of service that he sent PMI employee Steve Perreault a personal thank you letter and a unit patch (Steve collects them).
   
  In Supply, PMI employee Holly Spath received firewall "Exceeded My Expectations" ratings from a highly satisfied customer who had an ASAP need for desert boots. Holly, who works in the Individual Equipment Unit (IEU) store, has a broad range of skills. In her off time, she's a key member of a local roller derby team. Despite knowing how to deliver "track rash" and "cannonballs" to opposing rollergirls, she also knows how to deliver friendly, confident and professional service to PMI customers.
   
  Westover's Assistant Fire Chief, Michael Morrissey, also took time out to thank PMI mechanic Dave Martel for his exceptional efforts in repairing a P-30 Fire Truck. The P-30, described as being in "very poor condition" when it first arrived, is now back in top condition thanks to Dave's fantastic work. Asst Fire Chief Morrissey specifically praised Dave for always being "courteous and professional," stating that Dave is "an asset to Westover and a great representative for PMI."
   
  One of PMI's newest Westover employees, Jessica LaFogg, has carved out a solid reputation for her extensive job knowledge and customer service. Jessica started with PMI as a planner/estimator and currently serves as Real Property Maintenance Supervisor.
   
  In response to the brilliant service he recently received from Jessica, Mr. John Masters, Westover's Communications Squadron Air Field Systems Facilities Manager, wrote, "(Jessica is) starting to set a pattern of excellence.  By keeping customers informed, she helps us to see that she really cares.  I hope that there is some way of letting her superiors know how pleased I am with her work ethic."
  Lastly, from May 2007 through November 2007, our Westover team provided logistical support for the Air National Guard's entire 167^th Logistics Readiness Squadron (LRS) out of Martinsburg, West Virginia. Five of the 167^th's C-5 aircraft (the largest cargo transport plane in the Air Force inventory) operated out of Westover while Martinsburg's runway underwent reconstruction and conversion from a C-130 to a C-5 mission.
  This sudden and additional requirement challenged our Westover team to support Martinsburg's LRS with extensive training in Supply, Aircraft Maintenance and Fuels as well as provide logistical support for their Transportation Management, Maintenance and Supply needs at the same time with no additional manpower.
   
  Our Westover team was enthusiastically praised for its accomplishments. The 167^th's Supply Superintendent forwarded his comments to the base contracting office, stating how impressed the unit was with PMI's "professionalism and enthusiasm" and "exceptional skill, ability and talent to surmount difficulties in your path and enliven those with whom you come in contact."
   
  Westover, CONGRATULATIONS on making 2007 a banner year of achievement and success… let's keep building on our successes in 2008!

• PMI Fuels employees at Tinker AFB, OK received high praise for their performance during a high-visibility inspection. Government personnel stated, "I just want to say thanks again to all of you for your performance this week. I knew we would do very well, but to deliver the results you did was truly spectacular. I'm a baseball fan and to me it was like going from last place to winning the World Series in just one season! The fact that all findings were corrected would have been enough to earn a satisfactory rating, but to walk away without any new findings is unprecedented. You've set the benchmark for the rest of the Command and they'll be looking to you now for process improvement ideas. I'm so very proud to be part of this great team and I'm excited about our future. We going to face a lot challenges in the near future, but I know we're ready! Thanks again for a job well done!"

• PMI Westover ARB Employees Praised by Martinsburg Air National Guard. MSgt Brian McKee of the Martinsburg, West Virginia, Air National Guard (ANG), took time out to praise his Westover coworkers this month. Martinsburg is undergoing a conversion from C-130s to C-5As, and its flightline is being reconstructed to accommodate the additional runway surface needed for the C-5s. The Martinsburg ANG is staging its aircraft at Westover through November 2007, and Westover is providing familiarization training to help support their conversion, especially in the areas of Supply and Fuels. MSgt McKee wrote a letter to his Westover counterparts thanking them for their support and professionalism. Another job well done, Westover!

• PMI personnel recognized with SIX awards at FOUR contract locations for their contributions to winning the below top-level Air Force Space Command (AFSPC) awards!
   
  Quote from high-level AFSPC official:  "It is with great pleasure that I announce the 2007 Annual Logistics Readiness Awards. As always, the competition was tough, please pass on my thanks to all the nominees and congratulations to our command's award winners. Air Force Space Command could not continue to be the world's premiere space force without these true professionals.
   
  1.  Logistics Readiness Squadron of the Year (non-flying unit):  90th Logistics Readiness Squadron, F. E. Warren AFB, WY.
   
  2.  Outstanding Readiness Flight of the Year: 50th Logistics Readiness Flight, Schriever AFB, CO.
   
  3.  Outstanding Traffic Management Flight of the Year: 90th Logistics Readiness Squadron, F. E. Warren AFB, WY.
   
  4.  Outstanding Vehicle Management Flight of the Year: 90th Logistics Readiness Squadron, F. E. Warren AFB, WY.
   
  5.  Outstanding Vehicle Operations Flight of the Year: 30th Logistics Readiness Squadron, Vandenberg AFB, CA.
   
  6.  Outstanding Materiel Management Flight of the Year: 341st Logistics Readiness Squadron, Malmstrom AFB, MT.

  Quote from high-level AFSPC official:  "I commend all these organizations for their outstanding work and dedication to excellence".

• PMI personnel at Malmstrom AFB, MT were lauded for epitomizing PMI's motto: "The Exceptional Confidence Contractor". They are not strangers to high praise, and recent times have been no exception. Following are a few of the comments delivered to PMI personnel from our Multi-Wing Logistics. Support Contract's customers: "The personnel in your Material Control are nothing short of amazing; I've never been associated with more helpful people";" Dealing with them is a pleasure and much better than dealing with their military counterparts in my last squadron."; "I've never seen a smoother-running, efficient Supply operation."; "This is eye-watering to say the least."

• SPECIAL REPORT: PMI Voted #12 of Top Places To Work In Central Texas! The Austin Business Journal has named Phoenix Management, Inc, as one of the Top 20 Best Places to Work in Central Texas! Entries were judged upon which business had the best climate, team atmosphere, benefits, engaged employees and other like criteria. Outcomes were based upon survey inputs provided by PMI's Austin-based employees. The results were announced on 21 June during a luncheon held at the Renaissance Austin Hotel. Competitors were categorized as either small, medium or large, based upon the number of employees. PMI qualified for the small category, having less than 50 employees in the Central Texas area. Over 150 companies made the first cut and the competition was fierce. Other candidates who made the Top 50 included Austin Marriott North, Hilton Austin, State Farm Insurance, Time-Warner Cable and Seton Hospital. This was PMI's first time entering the competition, which requires direct input from company employees and a 95% or better participation rate. PMI walked away with a beautiful trophy and a great sense of accomplishment for being ranked so high on its first go at the competition!

• PMI personnel at Westover ARB, MA received a slew of high praise in March. Recipients of these kudos included Dan Dudkiewicz, Betty Laprade, and Tom Stott. Each of these outstanding employees received written comments from their respective customers, who used terms such as "going the extra mile," "knowledgeable and conscientious," and "awesome Supply people, all the way around!".

• A PMI employee at Peterson AFB, CO received high praise from a Congressional Legislative Liaison assigned to escort 6 Congressional staffers during a 3-day tour of Peterson AFB. The liaison was so impressed with the professionalism and courtesy of PMI's Deborah Mountain that he wrote up a customer survey to praise her. He noted that she was "very flexible, moving the vehicle around to accommodate changing destinations and schedules while getting us where we needed to be, safely, on time, and with a great attitude."

• PMI's Contract Manager at the Presidio of Monterey, CA received an official Certificate of Appreciation from our largest Presidio customer, the 229th Military Intelligence Battalion. It's signed by the 229th Commanding Officer and Command Sergeant Major. The certificate thanks our manager and his employees for their hard work during a massive troop training exercise and compliments them for displaying "the highest standards of professionalism and selfless service."

• Big Kudos for Hallmark-Phoenix's Ft Bragg Operation! The Hallmark-Phoenix workforce at Fort Bragg, NC, can take great pride in their contributions to a major accomplishment. Fort Bragg was recently heralded as the Installation Winner of the 2007 Deployment Excellence Award, an award for those who show continued dedication and support to all War Fighters, Dependents, Civilians, Government Contractors and Industry partners on a daily basis. Timothy Shea, Fort Bragg's Chief, Transportation Installation Director of Logistics, personally thanked all those involved in achieving this prestigious award. Thank you to all the Hallmark-Phoenix employees who contributed to achieving this milestone accomplishment.

• PMI personnel at McGuire AFB, NJ received recognition for superb performance during a recent base-wide exercise. Government personnel stated, "PMI's Manager and his crew over at LRS did a fantastic job. They really had their stuff together... The result of PMI's Manager and his crew's preparedness resulted in the Aerial Port not only completing Chalk 8 before Chalk 7 was done, but also Chalk 9. I'm sure you and the rest of the leadership at PMI know what high quality professionals you have working this contract. I just wanted to personally pass my kudos to you so they may get some recognition they deserve. They really did an outstanding job".

• PMI's Technical Order Library and Maintenance Data Support Employees at Vandenberg AFB, CA continue their PERFECT PERFORMANCE; three years running! Again, ZERO DISCREPANCIES during inspection of the technical order library by 20th Air Force Personnel. PMI enjoys an astounding & unparalleled performance record.

• PMI Employees at Camp LeJeune, NC again receive laudatory customer comment cards. "We here at MCAS New River Fuels Division, are very pleased to have PMI Employees as the staff that continues to keep us at 80% or better in the ready. All of our concerns have been met for operational functions. With our tempo increasing on the flight line, it is satisfying to know that we have the outstanding professional support in our maintenance personnel. Job well done!"

• PMI Employees at General Mitchell's IAP-ARS, WI Motor Vehicle Maintenance (MVM) Shop receive recognition for superior support. Customers stated, With little notice and monumental dedication, the MVM shop provided exceptional customer service and kept Aircraft Maintenance from failing their inspection. The response from leadership was fast and effusive. Three Senior Government Personnel sent their high praise for the work PMI had done. A Commander even wrote, You folks were an absolute savior for my engine shop!

• PMI Employees at Westover ARB, MA deliver outrageous customer service in a safe, smart and efficient manner! A C-130 aircraft commander from the 39th Airlift Squadron out of Dyess AFB, TX, delivered a blanket "Thank You" to the entire Westover team for their exceptional service in meeting his short notice requirements. The crew was running slightly ahead of schedule and slated to spend the night at Westover before returning home to Texas. With their duty day rapidly ticking away, the crew realized they could get back to their families that same day if Westover was able to turn the plane in less than one hour. When the aircraft was 25 minutes from landing at Westover, it made a plea for an extensive list of support equipment, to include customs, fuel, maintenance stands, transportation, and other like requirements. The result? Westover triumphed. Despite being handed a nearly impossible task, Westover provided all the requested support and turned the aircraft from touchdown to take-off in 53 minutes. The crew landed back at Dyess with 27 minutes to spare. The jubilant and profoundly grateful aircraft commander filled out a lengthy customer survey form that praised Westover for this significant accomplishment. He closed it with the following statement, which really sums it all up:"I personally would like to thank every individual who was associated with taking care of our needs. We could not have made it home without your dedicated and professional service."

• Another PMI Employee at Westover ARB, MA has gained a reputation for providing exceptional customer service, as evidenced by a recent customer survey input from valued 439th AMXS customer, Tracy Needham. Tracy wrote, "Mr. Stott goes out of his way to help the customer; I called to request a/c sealant on a weekend, as I was told they couldn't finish a window without it. Tom was doing something else in Supply but stopped and went out of his way to get us the sealant in record time so the job could be completed. As always, CLAP, CLAP, CLAP!".

• A PMI Employee at Peterson AFB, CO received high-praise from a Senior Government Official, Lieutenant General Hamel, citing her professionalism and proficiency. She epitomizes PMI's motto: "Commitment to Excellence".

• PMI's Malmstrom Crew Aces AFSPC Inspection. Jerry Pepke and company have done it again. During a recent Air Force Space Command Inspector General (IG) inspection, it became clear that Jerry and his outstanding team are consistently finding new ways to deliver outrageous customer service to the Government. The steely IG is not an organization to hand out praise lightly, but it can't seem to help itself when inspecting PMI's Malmstrom operation. For example, see if you can keep an accurate coin count: All four Malmstrom fuels personnel received IG coins for superior performance (they received zero write-ups during the inspection); two of those employees received additional coins from the IG Team Chief, Col Adams. Additionally, three supply personnel received coins for error-free operations in Quality Assurance, Equipment Management and Maintenance Supply Liaison. The IG specifically mentioned a number of key 341st Logistics Readiness Squadron (LRS) operations, which PMI supports, in their official report. These included stellar comments regarding PMI's support of the 341st LRS Fuels Laboratory, Mobility Bag Section, Individual Body Armor accountability, Maintenance Supply Liaison, and numerous other Supply functions. Jerry, once again, many thanks to you and your outstanding crew for setting a standard far beyond what our customers could ever expect from anyone other than PMI.